The Job

The Role

Reporting into the Refuse Customer Service Support Manager, they will work as part of a Customer Service focused team, providing the necessary and relevant support to the department with exceptional customer service.

Key Responsibilities

  • Ensuring all orders, quotes, CRM interactions, enquiries, telephone calls and complaints are actioned in a timely and accurate manner.
  • Support and be aware of relevant KPI targets and actively partake in campaigns.
  • To follow up on all sales opportunities.
  • Log all enquiries on the Navision system and maintain the ship schedule
  • Explore all up selling and added value opportunities.
  • Log customer complaints with relevant investigation.
  • Request Proof of Deliveries
  • Report and analyse projects as requested by your Manager.
  • Ensure regular and proactive contact with existing customers
  • Identify stock problems and ensure that they are progressed.
  • Assist with preparation of tenders.


The Person

This position would suit a person who has experience and a passion to deliver excellent customer service that.  They would be required to demonstrate strong team working skills and have well developed communication skills.  Be educated to A Level standard or equivalent. Have a high standard of attention to detail with good problem solving abilities.  A good working knowledge of Microsoft Office applications including Outlook, Word, Excel and Power point.  The ideal candidate will come with a positive and passionate attitude towards training, progression and development.

The Package

The position offer a competitive salary and benefits package including pension scheme, share option scheme, and cycle to work.

How to Apply

Please send your CV with a covering letter explaining why you would like to be considered for the role to the Heanor HR Team at Heanor.HR @rpc-bpi.com by Friday 21st June 2019.

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